High Reliability and World Class Regularity OTC : FLKI
Industry publication abound about everyone at Falken, and The Clean Plus@ Product Group drive to deliver outstanding and consistent punctuality, and all work hard behind the scenes to get every distributor order filled on time. Over the past year (2011) punctuality and timely order fulfillment has been central to the company’s work – from strategy and planning all the way to front-line operations. That work has paid off for the company as recent industry performance ratings have placed it in the top tier. Punctual order fulfillment is as important as it is an essential key performance indicator and a crucial service differentiator that customers care strongly about. However, it is well known that some of the company’s competitors would rather cancel orders, than let them run late just to improve their punctuality ratings, thus it is important to rate a company’s punctuality, but also its regularity. Order regularity refers to the actual realization and shipment of a customer order – all the more important when these customers, as here are distributors with their own customer obligations. A late order at the distribution level will impact through progressing lateness all the way down the distribution chain. Distributors are many who have switched to Falken’s Clean Plus@ conceptions because of the unreliability of their prior brand suppliers. Falken belongs to that select group of manufacturer suppliers, with a regularity average of 99.7%, which means that orders are incomplete or late on fewer than 3 per 1,000, the highest rating in the industry. “At Falken, punctuality, regularity and quality, will with innovative products always be at the top of our agenda” said Manuel Garcia, Communications Officer for the company. Statistics support that contention by any measure applied. “For us this is the best way to give distributors and retailers the great service and prompt order turn-around time they expect – which keeps them coming back !” added Garcia. Disclaimer: Article submitters are solely responsible for the content of their articles. ArtiLib can't be held liable for the contents of the articles. Report Abuse | Browse By Category |
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